Saunas
Manufacturer warranty varies by brand and model (typically 1–7 years on heaters, controls, and cabinet). The exact term ships with your unit.
Manufacturer-Backed
Manufacturer Warranty & Concierge Claims
Every system we sell carries the manufacturer's own warranty. Aura Wellness HQ opens, tracks, and resolves the claim on your behalf so you don't have to deal with the brand directly.
Cold Plunge
Manufacturer warranty varies by brand (typically 1–5 years on chillers and shells, shorter on filtration parts). Full terms ship with your unit.
Hyperbaric
Manufacturer warranty varies by brand (typically 1–3 years on compressors and chambers, shorter on zippers/liners). Full terms ship with your unit.
Red Light
Manufacturer warranty varies by brand (typically 2–5 years on LEDs and drivers). Full terms ship with your unit.
Filing a Claim
01
Reach out
Email support@aurawellnesshq.com or call (254) 351-3844.
02
Diagnose
Our specialist documents the issue (photos / short video) and opens a claim with the manufacturer on your behalf.
03
Resolve
The manufacturer authorizes the fix under their warranty terms — replacement parts, exchange, or refund as applicable.
Returns & Refunds
- 30-day return window — stocked items may be returned within 30 days of delivery, unused and in original packaging.
- Refund timeframe — approved refunds are issued to the original payment method within 5–10 business days of the returned item passing inspection.
- Return shipping — for change-of-mind returns the buyer pays all return shipping, including heavy freight and lift-gate charges, and a 15% restocking fee is deducted from the refund. Defects, damage, and our errors are returned at our cost with no restocking fee.
- How to start an RMA — email returns@aurawellnesshq.com with your order number, item, and reason. We issue a Return Merchandise Authorization and freight quote within one business day; returns shipped without an RMA cannot be processed.
Full terms: Refund & Return Policy.
Warranty FAQ
Exclusions
- Commercial, rental, or shared-facility use
- Outdoor installation unless the model is rated for it
- Freight damage not reported within 48 hours of delivery
- Repairs or modifications by non-authorized technicians
- Normal wear items (gaskets, sensors, filters, bulbs past their service life)
- Cosmetic wear, scratches, and discoloration from normal use
- Damage from improper electrical supply, water quality, or installation
- Acts of God (flood, fire, lightning, earthquake)
Transferability
Coverage is extended to the original purchaser at the original shipping address and is not transferable on resale. Warranty service requires the original order number and proof of purchase.
Limit of liability
This warranty is the sole and exclusive remedy. Aura Wellness HQ LLC's liability is limited to repair or replacement of the covered component and excludes incidental or consequential damages to the extent permitted by law.
How long does the warranty last?
Warranty length and coverage are set by the manufacturer of the specific product you bought, not by Aura Wellness HQ. Each product page lists the manufacturer term, and a full warranty document ships with the unit.
What does the warranty cover?
Defects in materials and workmanship under normal residential use, as defined by the manufacturer. Labor, on-site service, and shipping of replacement parts are governed by that manufacturer's terms.
What is not covered?
Typical manufacturer exclusions: cosmetic wear, damage from misuse, unauthorized modifications, water damage from improper installation, and commercial use. The manufacturer document is controlling.
How do I file a warranty claim?
Email support@aurawellnesshq.com with your order number, serial number, and a short description (photos or video help). A specialist will respond within one business day.
Do I need to register my product?
Some manufacturers require warranty registration on their own site. Your delivery paperwork includes the registration link if applicable.
Who pays for shipping replacement parts?
Set by the manufacturer's warranty terms. Aura Wellness HQ coordinates the claim and tracks the shipment.