Trust & Compliance

Aura Wellness HQ is the consumer brand operated by Aura Wellness HQ LLC, a Wyoming LLC founded in 2016. All contracts, orders, and policies on this site are entered into with Aura Wellness HQ LLC.

• Mailing address: 159 N Wolcott St 415, Casper, WY 82001, US (no physical showroom)
• Phone: (254) 351-3844
• Email: support@aurawellnesshq.com
• Hours: Mon–Sat · 8am – 8pm ET

Aura Wellness HQ is an authorized multi-brand retailer. We do not manufacture equipment, we do not operate retail showrooms, and we do not sell refurbished units. Every order is fulfilled directly from the manufacturer or our partnered freight network. Our team handles brand selection, financing referrals, white-glove delivery coordination, installation scheduling, and post-purchase warranty claims with the manufacturer.

Checkout runs over a 256-bit SSL/TLS-encrypted connection. Card numbers and CVV codes are used once to authorize the charge with our payment processor and are never stored on this site — only the card brand and last four digits are kept with your order. Payment options:

• Credit / debit card — Visa, Mastercard, and American Express, entered on the SSL-encrypted checkout and authorized by our payment processor.
• ACH / bank wire — instructions are emailed; funds typically clear in 1–3 business days.
• Zelle — for eligible US bank customers; details are emailed after order.
• Financing application — Affirm, Klarna, or Bread Pay; approval, term length, and APR are set by the lender, not by Aura Wellness HQ.

We ship to all 50 US states and DC. Most systems are made-to-order and enter production within 5 business days. Stocked accessories may be returned within 30 days of delivery in original condition. Made-to-order systems are non-returnable once production has started, and are covered by the manufacturer's warranty. Full details: shipping policy · refund & return policy.

Warranty length and coverage are set by the manufacturer of the specific product you bought. Aura Wellness HQ opens, tracks, and resolves the claim on your behalf, but does not underwrite or extend the manufacturer's terms. Full document ships with each unit. Details: warranty page.

Notice: These products are designed for general fitness and relaxation. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Consult a physician before starting any new wellness routine.

We collect the information you give us to fulfill orders, schedule delivery, respond to consultations, and (optionally) improve our recommendations. We do not sell personal information. Full disclosures and your access / deletion rights are listed in the privacy policy.

• We do not claim FDA clearance or medical treatment outcomes.
• We do not offer a "lowest-price-guaranteed" or "factory-direct" discount.
• We do not issue in-house financing or extended service plans — financing is by a third-party lender, warranty is by the product manufacturer.
• We do not collect card numbers on this site or process payments directly; payment is on a hosted processor link.
• We do not operate a physical showroom; the mailing address above is for correspondence and returns only.