Shipping Policy

Where we ship

We ship to all 50 US states and the District of Columbia, including Hawaii and Alaska. We do not currently ship to APO/FPO addresses, US territories, or international destinations.

Shipping cost

Processing time

Orders for in-stock systems are processed within 1–2 business days. Made-to-order systems (most saunas, hyperbaric chambers) enter production within 5 business days and require 3–6 weeks before they ship.

Transit time

• In-stock systems: 5–10 business days door-to-door.
• Made-to-order systems: 4–7 business days from production completion.
• Stocked accessories: 3–5 business days via UPS/FedEx Ground.

Delivery & installation

Freight is handled by vetted LTL and white-glove freight specialists. The carrier assigned to your order is shared during scheduling. A dispatcher contacts you 48 hours before delivery to confirm a 4-hour arrival window. Where white-glove service is included by the manufacturer, a two-person crew delivers, stages, and installs the system; otherwise curbside delivery applies. Adult signature (18+) is required at delivery.

Pre-delivery site survey

During the scheduling call our crew verifies door widths, stairway clearance, electrical readiness, and pad / foundation suitability. Letting us know about tight access, gravel driveways, or multi-floor placement up front avoids redelivery fees.

Failed delivery & redelivery

One redelivery attempt is included at no cost when access issues or a missed appointment prevent installation. Subsequent attempts are billed at the carrier's published redelivery rate (typically $185–$425 depending on region and equipment). If delivery cannot be completed and the order is cancelled, a 15% restocking fee plus actual round-trip freight applies.

Sales tax

Sales tax is calculated at checkout based on the ship-to state and collected where Aura Wellness HQ LLC has nexus. Tax-exempt organizations may submit a resale or exemption certificate to support@aurawellnesshq.com before placing the order.

Damage on arrival

Inspect your delivery before signing. Note any visible damage on the delivery receipt and email support@aurawellnesshq.com with photos within 48 hours so we can dispatch a replacement at no cost.

Questions

Email support@aurawellnesshq.com or call (254) 351-3844 (Mon–Sat · 8am – 8pm ET).

Payment methods accepted

• Credit or debit card (Visa, Mastercard, American Express) on the secure 256-bit SSL checkout.
• ACH bank transfer or wire (recommended for orders over $5,000; instructions emailed).
• Zelle for eligible US bank customers.
• Financing application via Affirm, Klarna, or Bread Pay — approval, term length, and APR are set by the lender.

Card payments are authorized by our payment processor; the statement descriptor reads AURA WELLNESS HQ. Prices are billed in US Dollars (USD).